Frequent Asked Questions

LOTS creates distinctive Derby shoes, women's heels, Mary Janes and handmade sneakers. Explore our collections and find your fit, with worldwide delivery available.

Orders are processed within 1–3 business days after payment confirmation.ESTIMATED DELIVERY TIMESNigeria: 1–5 business days (Lagos warehouse) or 5–10 working days (international warehouse).Europe: 5–8 working days.North America: 6–8 working days.LOTS ships to most countries worldwide, including destinations across Africa, Asia, South America and Oceania. Delivery times for destinations not listed above vary by country and will be confirmed where available.Shipping restrictions may apply to certain regions.Delivery estimates exclude processing time and may vary due to customs clearance or local courier operations.You'll receive tracking updates once your order is dispatched.

We ship internationally to selected countries worldwide. Available shipping options for your destination will be shown at checkout.

Yes. LOTS offers free standard shipping worldwide.If you need your order sooner, faster shipping options are available for an additional fee at checkout, depending on your destination.

No you won't.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information where available.

LOTS uses EU sizing as its primary sizing system. Check the size guide on the product page for international conversions and measurements before selecting your size.

Returns and exchanges are subject to our Returns & Refund Policy. Items must meet the eligibility requirements stated in the policy.

Delays can occasionally occur due to customs inspections, public holidays, weather or courier-related circumstances. If your order is significantly delayed, contact LOTS and we'll assist with the shipment.

Yes. Join LOTS and receive 10% off your first order.Subscribe to our mailing list for your welcome discount and early access to new releases, collaborations and restocks.

If you receive an incorrect or damaged item, contact LOTS as soon as possible with your order number and clear photos of the item and packaging. We'll review the issue and arrange the appropriate resolution.

LOTS fulfils orders through our Lagos and international warehouses. The fulfilment location depends on product and size availability. Orders within Nigeria that require international fulfilment typically take 5–10 business days.