Shipping Policy

A legal disclaimer

This Shipping Policy explains how we process, prepare and deliver your order. Our goal is to ensure every purchase reaches you safely and as quickly as possible.

Processing Time

All orders are processed within 1–3 business days after payment has been confirmed.

During new product launches, holidays or promotional periods, processing times may be slightly longer. If this happens, we'll keep you informed.

Shipping Within Nigeria

We offer free nationwide delivery across Nigeria.

Delivery typically takes 1–5 business days, depending on your location and the courier's schedule.

International Shipping

We ship to selected countries worldwide.

International delivery times generally range from 5–15 business days, depending on the destination country, customs processing and the shipping method selected.

Any applicable customs duties or import taxes are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information (where available), allowing you to monitor your delivery.

Delivery Delays

While we work hard to meet our estimated delivery times, delays may occasionally occur due to weather conditions, public holidays, customs inspections or circumstances beyond our control.

LOTS is not responsible for delays caused by third-party shipping providers, but we'll always do our best to assist you.

Incorrect Shipping Information

Please ensure your shipping address and contact information are accurate before placing your order.

LOTS cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Email: lots@tentoes.net

We'll work with the shipping provider to investigate the issue and, where appropriate, arrange a replacement or suitable resolution as quickly as possible.