Refund Policy

Last Updated: July 2026

At LOTS, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read our refund policy carefully before requesting a return or refund.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging, including any accessories provided.
Show no signs of wear, damage, or misuse.

LOTS reserves the right to refuse returns that do not meet these conditions.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping fees and any applicable customs duties are non-refundable unless the return is due to an error on our part.

Exchanges

If you received the wrong item, a defective product, or an item damaged during shipping, we'll gladly arrange a replacement at no additional cost.

Please contact us within 7 days of receiving your order.

Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned unless they arrive damaged or defective:

Gift cards
Promotional or complimentary items
Products marked as final sale

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the issue.

We'll work quickly to resolve the matter.

Return Shipping

If the return is due to a manufacturing defect, shipping error, or an incorrect item sent by LOTS, we'll cover the return shipping costs.

For all other returns, customers are responsible for the cost of return shipping unless otherwise required by applicable law.

If you have any questions regarding returns or refunds, please contact us:

Email
lots@tentoes.net